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1. Activation
- Your handset needs to be unlocked to receive all SIMs.
- Detach the Mobilsi from the enclosed card and replace the current SIM in your handset.
- Please turn on your handset and ensure you have network coverage.
- Some handsets request a PIN when finding new SIM card. The PIN is 0000.
- The Mobilsi GSM card gives you access to mobile networks in the country where you are and with which we have a roaming agreement.
Please wait 20-40 seconds after the network name is displayed on your telephone before starting to make calls.
- In the starter pack, find the activation code which represents the value of initial credit. For activation, please dial the code and press send/call, wait a few seconds and you will receive a confirmation by SMS.
- Your Sim card is already active and is ready to make/receive calls from and to any destination until the expiry date after 6 month. The card should be recharged before the expiry date with a new credit which offers a new validity period, otherwise you will lose the services offered by the Sim card and you have to buy another one.
2. Making a call
- Dial country code & number and press the Call/Send button.
- For example 0040215699999 'Call' or +40215699999 'Call'.
- There will be a short pause without any sound or line tone.
- Your phone may (depending on handset model) display an on screen message "Thank you for using the service. Your call will be connected shortly".
- After a few seconds, your handset will ring. When you answer you will hear a voice message saying, "Please wait while we connect your call".
- You will then hear the normal ring tone and you will be connected to your dialed number. When finished - please end the call and hang up as you would normally do.
* Some handsets may be incompatible with direct dialing.
Should you hear the following message: "Connection to this number is restricted on this phone", or experience continuous failed outgoing calls, you will need to dial in the following way:
*126*102*the number you want to call# and then press the Call/Send button Example: *126*102*0040215699999#
Attention: Irrespective of where you call from and the number you dial, you should dial the country code + telephone number, even if you make a call to a number from the country where you are.
3. Receiving a call
- Answer your ringing handset exactly as you normally do upon receiving a call. Your phone number can be found in your starter pack; it is from England and starts with 0044.
4. Adding a local number:
You can add a local number from diferent countries to the Mobilsi card by contacting customer care. For a local number, there is an activation fee which will be deduced from the credit existent at the moment of activation of this option. There is also a monthly fee for the local number added, 6 monthly fees will be deduced at the moment of activation of this option.
The local number may be deactivated at any time, the prepaid period is not returned. The reactivation of this number implies a new activation fee. Thus, you have a UK number and a local number on the same card MobiLsi.
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Then you have an English number and a local one on the same Mobilsi card.
Attention: SMS can only be received when sent to the English number starting with 0044.
5. Top up/recharge:
Recharging your Card can be done at our agents or at: www.mobilsi.net .
The recharging will offer a new validity period depending on the value recharged and will not be cumulated with the remaining validity period when you recharge the card.
6. Text messages (SMS):
With this service you can send SMS messages of maximum 160 characters to any mobile network that allow text messaging.
7. Voice mail:
While your phone is switched off or you are not available, your callers can leave a voice message. When announced by SMS that you have a voice mail, you can listen to it calling 802 from your mobile.
8. Useful numbers:
Customer service: 80 410 from Mobilsi and +40-21-569 99 99 from other phones.
Voice mail: 802 from Mobilsi.
Rates to call these numbers are available at: www.mobilsi.net
9. Credit / expiry:
Initially the card is set to send you warning SMS when:
-Your credit reaches the minimum credit which is €2 by default.
-You still have only 30 days of card validity.
You can change the minimum credit under which you want to receive the warning message and also the mobile number to which the warning messages will be sent, by calling our customer service.
If you don't want to receive warning messages and promotional messages, please call our customer service at 80410 from Mobilsi or at +40-21-569 99 99 from any phone.
10. Important:
If your telephone displays "check sim", "insert sim" or "sim error", make sure that you have introduced the sim card in the phone respecting your phone user instructions.
Mobilsi sim card can be used in any unlocked phone.
If your telephone displays : "SIM blocked" or "Enter PUK" , it means that you have introduced 3 times a wrong PIN, then you need to enter PUK number; to get your PUK number, call customer service.
If you have entered wrong PUK for 13 times, your card will be definitively blocked and you have to buy another SIM card.
Countries "FREE" are those in which your incoming call is free of charge when called to the English number and are charged at €0.12/minute when called to the local number.
Countries "FREE" are:
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ARUBA |
AUSTRALIA
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AUSTRIA |
AZERBAIJAN | |
BAHRAIN |
BELGIUM | |
BRAZIL |
BULGARIA |
| CANARY ISLAND |
CAYMAN ISLAND |
| CRETE |
CROATIA |
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CYPRUS |
CZECH REPUBLIC | |
DENMARK |
EGYPT | |
ESTONIA |
FINLAND | |
FRANCE |
GERMANY | |
GIBRALTAR |
GREECE | |
GUYANA |
HUNGARY | |
IRAQ |
IRELAND | |
ISRAEL |
ITALY | |
JAMAICA |
JAPAN | |
KENYA |
KOREA (SOUTH) | |
KUWAIT |
LATVIA | |
LEBANON |
LITHUANIA | |
LUXEMBOURG |
MADEIRA ISLAND | |
MALTA |
MONTSERRAT | |
MOROCCO |
MOZAMBIQUE | |
NETHERLANDS |
NEW ZEALAND | |
NIGERIA |
NORWAY | |
OMAN |
PHILIPPINES | |
POLAND |
PORTUGAL | |
QATAR |
RHODES | |
ROMANIA |
SAUDI ARABIA | |
SERBIA |
SEYCHELLES | |
SIERRA LEONE |
SLOVAKIA | |
SLOVENIA |
SOUTH AFRICA | |
SPAIN |
SWEDEN | |
SWITZERLAND |
TANZANIA | |
TRINIDAD & TOBAGO |
TUNISIA | |
TURKEY |
UNITED ARAB EMIRATES |
| UNITED KINGDOM | VIRGIN ISLAND |
Check out your saving at our Rates calculator Just select the country name where you use Mobilsi and the destination country.
All prices don't include VAT and are subject to change without prior notice.
For Terms & conditions please visit: www.mobilsi.net
Mobilsi World Communications SRL.
B-dul Chisinau Nr.1, Complex Delfinului.
Sector 2, Bucuresti-Romania
+40-21-569 99 99
www.mobilsi.net
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